Conflict at work is inevitable,but it doesn’t have to be destructive. It is very natural to have conflicts in an organisation. When passionate people with different perspectives collaborate to address a problem or an opportunity, there can be give-and-take and productive disagreement. The most effective people are those who can disagree constructively, not destructively, and keep difficult conversations substantive, not personal. This module helps the participants to develop the skill to navigate a conflict and turn it into a productive situation.